Troubleshooting Tips for accessing and searching CES Dashboard
All of the issues below are being addressed. Until we can resolve them, here are some tips:
- Account details unavailable error message – please use an Incognito (Chrome) or Private (Explorer) browser window to log into and search on CES Dashboard
- In the Course Index, your search results read “No results found”
- Do not use the character “- “ (hyphen). Our search does not currently understand this and will produce an error when used. Search using a partial course number in this case, i.e. “AIAX18”, or “FR101” vs. “AIAX18-FR101”.
- Your course may be Expired. Go to the Status column in the Course Index and add “Expired” to the list of filters to reveal these courses
- Too many search terms were used. The search works best with less information. If searching by title, use a keyword that will produce a list of relevant results. When using a course number, if you are not sure of the complete number, use a known portion of the number to produce a list of relevant results.
- Your Course Index is sortable. If you are looking for a recently approved course, sort your Index, by clicking on the “Last Updated” column to bring your recently approved courses to the top. The Title, Course number and Status columns are also sortable.
- To clear your browser cache:
In Chrome
- At the top right, click More (indicated by three vertical dots).
- Click More tools.
- Click Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
- Exit/quit all browser windows and re-open the browser.
In Firefox
- From the History menu, select Clear Recent History (if the menu bar is hidden, press Alt to make it visible).
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
- Click Clear Now.
- Exit/quit all browser windows and re-open the browser.
In IE
- Select Tools (via the Gear Icon in the upper right hand corner)
- Click Safety
- Click Delete browsing history (NOTE: You can also access this menu by holding Ctrl + Shift + Delete).
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and website files and Cookies and website data
- Click Delete.
- Exit/quit all browser windows and re-open the browser.
In Safari
- Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
- In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
- Click Remove Now in the pop up window that appears.
- Exit/quit all browser windows and re-open the browser.
In Edge
1. Select the Hub icon(three horizontal lines at top bar in front of a star), click the History menu option, and then click Clear history.
NOTE: You can also access this menu by holding Ctrl + Shift + Delete. By using this shortcut you may skip down to step 3.
2. Select "Cookies and saved website data" and "Cached data and files". After the two are marked click Clear.
3. Exit/quit all browser windows and re-open the browser.“My course has been returned for more information and I can’t edit it to resubmit.”
To edit your course, first change the course status from Requires More Information to Draft. This will activate the edit icon. Once you have made the necessary updates, please change the course status back to Submitted/Pending Approval so that your course returns to the review queue. Only courses which are in the review queue will be reviewed by AIA CES staff.
“My course has been returned for more information. Can I just respond to the review questions or to AIA CES directly by email?”
All edits and responses to requests for more information for the course must be made in the course information page in the CES Dashboard provider interface. While providers can email the reviewer directly for more information or guidance, AIA CES staff cannot review course information which is not included in the course information itself. They also cannot review notes/comments, as those are not directly part of the course information.
“Why isn’t my course approved yet?”
All courses take approximately 10 business days for review as outlined in the AIA CES Standards.
“My course has been approved, but I need to edit the course title/credit type/course number/LOs.”
Providers cannot edit a course once it is approved. AIA CES staff will consider minor edits if the course has been approved for 6 weeks or less, the edits do not alter the intent of the course information, and member attendance has not yet been submitted. If the edit is approved, AIA CES can make that change for the provider.
“I’m trying to add attendance to the course, but Dashboard won’t allow me to do so.”
Prior to submitting either individual or bulk attendance, the course must be approved. In addition, the provider must go into the course information page in CES Dashboard and create the session before they submit the attendance. Once the session is created, attendance can be submitted.
“I reported attendance for a member, but I keep getting a red exclamation point after their attendance submittal.”
The red exclamation point means that the member's attendance had previously been reported for this course. AIA member attendance follows the course number, and members can only take an AIA CES approved course once during the 3-year life of that education. Once their attendance has been reported for that course, no further instances of their attendance can be reported for that course.
“I want to advertise a course which has been submitted to Dashboard but is not yet approved.”
Per Standard S14-03 "Stating AIA credit and approval" of the AIA CES Standards, AIA CES education providers can advertise a course as "Submitted to AIA CES for approval" or “Pending AIA CES approval” once the education has been submitted through CES Dashboard. However, course credit type and amount cannot be advertised until the course is actually approved by AIA CES.