Page Comparison

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1. Account details unavailable error message – please use an Incognito (Chrome) or Private (Explorer) browser window to log into and search on CES Dashboard
2. In the Course Index, your search results read “No results found”
   • Do not use the character “- “ (hyphen). Our search does not currently understand this and will produce an error when used. Search using a partial course number in this case, i.e. “AIAX18”, or “FR101” vs. “AIAX18-FR101”.
   • Your course may be Expired. Go to the Status column in the Course Index and add “Expired” to the list of filters to reveal these courses
   • Too many search terms were used. The search works best with less information. If searching by title, use a keyword that will produce a list of relevant results. When using a course number, if you are not sure of the complete number, use a known portion of the number to produce a list of relevant results.
   • Your Course Index is sortable. If you are looking for a recently approved course, sort your Index, by clicking on the “Last Updated” column to bring your recently approved courses to the top. The Title, Course number and Status columns are also sortable.
3. To clear your browser cache:

In Chrome

1. At the top right, click More (indicated by three vertical dots).
2. Click More tools.
3. Click Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
7. Exit/quit all browser windows and re-open the browser.

In Firefox

1. From the History menu, select Clear Recent History (if the menu bar is hidden, press Alt to make it visible).
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

In IE

1. Select Tools (via the Gear Icon in the upper right hand corner)
2. Click Safety
3. Click Delete browsing history (NOTE: You can also access this menu by holding Ctrl + Shift + Delete).
4. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and website files and Cookies and website data
5. Click Delete.
6. Exit/quit all browser windows and re-open the browser.

In Safari

1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
3. Click Remove Now in the pop up window that appears.
4. Exit/quit all browser windows and re-open the browser.

In Edge

      1. Select the Hub icon(three horizontal lines at top bar in front of a star), click the History menu option, and then click Clear history.
NOTE: You can also access this menu by holding Ctrl + Shift + Delete. By using this shortcut you may skip down to step 3.
      2. Select "Cookies and saved website data" and "Cached data and files". After the two are marked click Clear.
      3. Exit/quit all browser windows and re-open the browser.