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Fonteva User Update - February 2022

Fonteva User Update - February 2022

Created by Ann Turner
Last updated: Feb 16, 2022Version comment

Welcome to the February edition of the Fonteva User monthly update. In advance, please excuse the length. Grab some coffee or a snack as there is lots of stuff here including product and process updates,  resources and previous webinar information.

Chapter Portal Reports

Many of you have shared feedback as to how to improve reports. Over this past weekend, we tweaked the Full Member Roster report. Now, we are tweaking the other reports of which have been temporarily disabled. If you have urgent reporting needs beyond the Full Member roster report, please contact digitalsupport@aia.org.



My Account

As a reminder, you can encourage your members to log into aia.org and by default they will be dropped into My Account where they can manage their contact information, education and career details on their own. If you choose, you no longer have to direct inquiries to memberservices@aia.org. Simply, direct them to aia.org.



Updating Email addresses

We strive to be of service to our members and that includes helping them with some of the most mundane tasks such as updating an email address. But the greatest service we can provide is to protect their information and this new process is another step in that direction. When your member requests an email change, direct them to log into aia.org which will, by default, drop them into My Account.

Members will follow these steps to update their email address:

  1. Click “Edit” in the Manage tile within My Account.

  2. Click “Email” in the lefthand margin.

  3. Select “Preferred Email Type”.

  4. Enter the corresponding new email address.

  5. Click “Save.”

  6. At the new email address, your member will receive a communication which includes an embedded link that must be clicked within 24 hours of receipt. This last step will finalize the email change process and permit the member to log in using the new/preferred email.

Here’s what your member sees after clicking Edit: https://www.screencast.com/t/NhsVDZ7Ji2



Where is netFORUM?

After 13 years, netFORUM has now fully been replaced by Fonteva. Any lingering netFORUM business needs? Reach out to us and we may be able to accommodate.



CACE webinars

Did you miss any of the Product & Technology webinars? No worries, you can find the recordings here.



Support

Need help? We are here for you! What are the options?

 

  1. Check out the Wiki for training, webinar, FAQs and so much more.

  2. Email us at digitalsupport@aia.org with Chapter Portal questions/requests or memberservies@aia.org for specific member questions/requests/record updates.



As always, we welcome your feedback. If you have ideas about items to include in these updates or something isn’t covered, please reach out to us at digitalsupport@aia.org.



Thank you,

Product & Technology