How to create an ABI renewal for a subscriber
Sometimes you will need to provide a renewal payment link and information so a subscriber/third-party vendor can make their payment online. The renewal invoice can be created from the subscription record, and the information can be provided to make a guest payment.
Step-by-step guide
Use the search bar to find the Contact's record, then go to Memberships on the related list and select the ABI's subscription number. This will take you to the subscription record.
On the Subscription record, select the Renew button in the upper right. This will take you to a sales order record.
*Note: If you are adding taxes, go to Step 3, if you are not adding taxes, skip to Step 4.
3. On the sales order record, hover over the sales order lines to review the sales order items, (if you need to adjust anything, you can select the sales order line and edit as needed).
To add a taxable address to the sales order, select the edit pencil for the Calculate Shipping Details checkbox. The shipping address must be added to the Shipping section in order to calculate the taxes. Taxes are only calculated for: CT, DC, MD, MN, NY, OH, and PA.
Ensure the checkbox is left unchecked in order to leverage the Avalara taxes system, and populate the following fields: Shipping Street, Shipping City, Shipping State, Shipping Postal code and Shipping Country.
Once completed, click Save.
To calculate the taxes on the sales order, select the Calculate Tax button in the upper right of the sales order.
A Calculate Tax popup will appear, select Calculate Tax to continue and confirm the calculated tax rates for the associated shipping address.
The popup will display the calculations for the submitted shipping address. Once confirmed, select Apply Tax to add the tax amount(s) to the sales order.
The system will generate a success message once the taxes are added to the sales order. Select Exit to return to the sales order.
The sales order Total will update to include the tax amount, confirming the addition of the calculated taxes.
*Note: Refresh the page if you are not seeing the updates display.
4. When you are finished with your review, select the Ready for Payment button in the upper right. This will close the invoice and allow you to take payment now through Rapid Order Entry (ROE) or send an email to the customer with a link so they can pay on their own.
*Note: Refresh the page if you are not seeing the updates display (i.e. Status should update from "Open" to "Closed").
5. Provide the renewal invoice information to the user/third-party vendor for secure online payment via Pay.aia.org, including:
Payment Site URL - https://pay.aia.org/s/
Sales Order Number - located at the top left-hand corner of the sales order
Member Number - located on the contact record linked to the sales order
Preferred Email - located on the contact record linked to the sales order
Please have subscribers follow these steps in order to complete the ABI subscription payment: How to pay an ABI invoice on AIA.org
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