Sometimes when a customer pays with an e-check, they may cancel the payment with their bank. This will come through our payment gateway as an error "Non-payment bank account -- Consumer side returned for a pending merchant settlement"

Step-by-step guide

On the original payment receipt, do the following

Create a refund, but do not process it
Go to the refund receipt that is created
Remove the e-payment source
Move the reference number to the memo field for documentation
change the payment type to "other" and delete the payment method value
Add an explanation in the memo for documentation
Save and process the refund receipt
Refresh the screen and verify the transaction lines are correct.

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