How to reverse a declined e-check

Owned by Brian McLaren (Deactivated)
Last updated: Oct 21, 2020 by Vermetra Riley (Unlicensed)
1 min read

Sometimes when a customer pays with an e-check, they may cancel the payment with their bank. This will come through our payment gateway as an error "Non-payment bank account -- Consumer side returned for a pending merchant settlement"

Step-by-step guide

On the original payment receipt, do the following

  1. Create a refund, but do not process it
  2. Go to the refund receipt that is created
  3. Remove the e-payment source
  4. Move the reference number to the memo field for documentation
  5. change the payment type to "other" and delete the payment method value
  6. Add an explanation in the memo for documentation
  7. Save and process the refund receipt
  8. Refresh the screen and verify the transaction lines are correct.