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How to cancel an e-check that is returned for insufficient funds

How to cancel an e-check that is returned for insufficient funds

Owned by Brian McLaren (Deactivated)
Last updated: Dec 21, 2020Version comment

Sometimes an e-check is returned due to insufficient funds. When this happens you will need to remove some information from the receipt that the check is tied to so that the transactions are backed out and the receipt can be paid again by the customer.

Step-by-step guide

  1. Go to the Receipt that the payment was originally applied to
  2. Select the "Create Refund" button
  3. Select the "View Refund" button
  4. Edit the receipt and update the following fields:
    1. delete the reference number under the payment method
    2. change the payment type to "Other"
    3. edit the memo line to reflect that this payment was returned for insufficient funds
    4. save the receipt
  5. Select the "Process refund" button

This process is scheduled to be automated so that an NSF checkbox is updated and then these manual edits will be automated. Until that improvement is made please use the steps above.