Registration cancellation

There are several ways to cancel an attendees event registration in Fonteva. In this example, we will cancel the registration though the attendee record in the event.

1. Log into Fonteva.
2. Go to Events.
3. Select the event where there is a registration you want to cancel.
4. Click the Attendees link from the Quick Links list.
5. Click the down arrow to the far right of the attendee name and select Edit.
6. On the Edit Attendee screen, click the dropdown arrow next to the Status field and select Cancelled.
7. Click the Save button in the lower right-hand corner.

An attendee cancelling their registration:

1.  From the event website, the attendee should log in using the credentials they created during the registration process.
2. From the Event's page Navigation bar,  click the Manage Registration button.
3. Click the Ellipse button next to the registrants name.
4. Select Cancellation Request from the menu.
5. In the Cancellation Request window, click the Request button.
6. Once an attendee has requested a refund, Refund Requested will be checked on their Attendee record.
7. There is no automation to create and process a refund or cancel the attendee's registration.
   1. To refund, go to the original receipt and start the refund process by clicking Create Refund.
   2. In order to add the event ticket back to the available inventory, you must go to the attendee record and change the Status to Canceled.