Event Cancellations
- Demetria Jones-Davis
This step-by-step guide will help guide registrants through the cancellation process to self-manage their event registration.
Please cancel one event at a time to avoid processing errors.
Event Session Cancellations
To cancel a session:
Step 1: Access the My Event Registrations page.
Registrants can access the My Event Registrations page through two entry points:
Event Site - Cancellations link
Registrants can access the My Event Registrations page through the Cancellations link, located on the Cancellations page of the event site.
Go to the event site.
Select the Cancellations page
Click on the Cancellations link. A new browser tab will open onto the My Event Registrations page.
Note: If you are asked to login, please use your AIA account login credentials for MyAccount. This may automatically happen if you’ve already logged into http://aia.org recently.
AIA.org - MyAccount
Registrants can access the My Event Registrations page through MyAccount on the AIA website.
Go to www.aia.org
Click Login, or complete the steps to create your AIA account
From the My Account drop-down, click My profile
Then "Click here" to proceed to land into my account page
Click "Manage Edit" the red tile on the right to edit personal/professional info
Select My Event Registrations option from the left-side taskbar
Step 2: Select sessions to cancel
On the My Event Registrations page, select the session(s) to cancel from the drop-down list.
Note: Only cancel from one event at a time to avoid processing errors.
Click on the drop-down for the event you wish to update. This view allows you to see all sessions and the event registration ticket.
Select Cancel Session for the session(s) you wish to remove from your event registration.
Step 3: Review selected session(s)
Once you have added the sessions to be cancelled, review the selected sessions in the cart for accuracy.
Find the cart in the top right-hand corner.
Review the session names and prices.
For selected sessions that should be added back to the event, select Remove from Cart beside the associated session.
To clear all sessions from the cart, select Clear Cart below the cart listings.
Step 4: Confirm Cancellation(s)
After review, confirm the selected sessions to be cancelled on the Confirm Cancellation popup.
Note: Please be aware that any refunds may incur a cancellation fee and will need seven to ten days for processing.
Below the cart, click the Cancel Registrations button. The Confirm Cancellation popup will display with a table of the session details including, Session Name, Event Name, Date/Time and Price.
Review the selected session(s) in the table.
Select Continue to cancel the selected sessions, or
Select Close to go back to update the selection.
Step 5: Verify details
The Cancellation Success popup will confirm the cancellation process and display the email to check for confirmation details.
Once you have confirmed your cancellation, check the listed email address for confirmation details.
Registrants will receive different communications for priced and non-priced sessions.
Priced Sessions
If the transaction involves a priced session ($0+), the Delete Session Refund Request and updated Attendee Sessions Confirmation will be sent to the registrant.
Note: This process will update the status of the sessions and the AIA Events team will follow up with the registrant regarding any refunds. Refunds may incur a cancellation fee. Please allow seven to ten business days for processing.
Non-Priced Sessions
If the transaction only involves free sessions ($0), the Delete Session Request and updated Attendee Sessions Confirmation will be sent to the registrant.
Note: This process will update the session status for this event.
Event Registration Cancellations
To cancel an event registration:
Step 1: Access the My Event Registrations page.
Registrants can access the My Event Registrations page through two entry-points:
Event Site - Cancellations link
Registrants can access the My Event Registrations page through the Cancellations link, located on the Cancellations page of the event site.
Go to the event site
Select the Cancellations page
Click on the Cancellations link. A new browser tab will open onto the My Event Registrations page.
Note: If you are asked to login, please use your AIA account login credentials for MyAccount. This may automatically happen if you’ve already logged into http://aia.org recently.
OR
http://AIA.org - MyAccount
Registrants can access the My Event Registrations page through MyAccount on the AIA website.
Go to www.aia.org
Click Login, or complete the steps to create your AIA account
From the My Account drop-down, click My profile
Then "Click here" to proceed to land into my account page
Click "Manage Edit" the red tile on the right to edit personal/professional info
Select My Event Registrations option from the left-side taskbar
Step 2: Select the event registration to cancel
On the My Event Registrations page, select the event registration to cancel from the drop-down list.
Note: Only cancel one event at a time to avoid processing errors.
Click on the drop-down for the event you wish to cancel. This view allows you to see all sessions and the event registration ticket.
Select Cancel Registration for the event ticket located at the top of the list.
Selecting to cancel the event registration ticket will automatically cancel all related sessions.
Step 3: Review selected event registration
Once you have added the event registration to be cancelled, review the selected event ticket in the cart for accuracy.
Find the cart in the top right-hand corner.
Review the event registration and price.
If the event registration should not be cancelled, select Remove from Cart beside the associated event ticket or select Clear Cart below the cart listing.
Please note that paid sessions attributed to the event will be refunded minus the cancellation fees and do not have to be selected individually.
Step 4: Confirm Cancellation(s)
After review, confirm the selected event registration to be cancelled on the Confirm Cancellation popup.
Note: Please be aware that any refunds may incur a cancellation fee and will need seven to ten business days for processing.
Click the Cancel Registrations button below the cart. The Confirm Cancellation popup will display the event registration details including the ticket type listed as the Session Name, Event Name, Date/Time and Price.
Review the event registration in the table.
Select Continue to cancel the selected event registration.
Select Close to go back to the update the selection.
Step 5: Verify details
The Cancellation Success popup will confirm the cancellation process and display the email to check for confirmation details.
Once you have confirmed your cancellation, check the listed email address for confirmation details.
Registrants will receive a short message that confirms the event cancellation. An additional communication will be sent by the Events team to confirm the financial updates.