Processing an Email Change Request

Owned by Dawn Terminella, created
Oct 30, 2023
2 min read

A member may need to change their address on their Contact record. The process can be completed by the member through the MyAccount page. If a member is not able to get to their MyAccount page, they can request their email to be changed by Member Support or by a Component staff member with access to the Chapter Portal. If they request a Component staff member to update, follow the steps below. The steps for the member to update on their own on the MyAccount page are at the bottom of this page and can be copied and pasted into an email to be sent to the member.

 Instructions for Changing an Email through the Chapter Portal

From the members Contact record:

  1. Select “Email Change Request” from the top right of the page.

  2. In popup, change the necessary fields:

    1. Preferred Email Type: Personal or Work

    2. Personal Email: if Personal email needs to be changed/added, enter value in this field.

    3. Work Email: If Work email needs to be changed/added, enter value in this field.

  3. Select Save.

    1. NOTE: upon save, an email will be sent to the new Preferred Email requesting confirmation for the change. The member will have 24 hours to confirm. If not confirmed, the values will be reverted to original values.

  4. Confirm with member the email to confirm the change has been received.

    1. NOTE: if the member does not receive the email within 10-15 minutes after you process the change, the member should check their Spam and Other folders. If the email is not in another folder, they will need to reach out to their IT team to have them check the firewall for the email. If the member never receives the email, reach out to Member Support (membersupport@aia.org) for assistance.

 Instructions for Members to Change Their Email in MyAccount

Steps for members to change their email address (please copy and paste the instructions below and send to a member):

  1. Go to www.AIA.org.

  2. Select “Login” from top right corner of page.

  3. Enter current login credentials and select “Sign In” to be directed to the MyAccount page.

  4. Under “Contact Information” (landing page), go to Email box and update or add information in the available fields of Preferred Email Type (Personal or Work), Personal Email, and/or Work Email.

  5. Select Save.

    1. NOTE: upon save, an email will be sent to the new Preferred Email requesting confirmation for the change. The member will have 24 hours to confirm. If not confirmed, the values will be reverted to original values.

    2. NOTE: if the member does not receive the email within 10-15 minutes after you process the change, the member should check their Spam and Other folders. If the email is not in another folder, they will need to reach out to their IT team to have them check the firewall for the email. If the member never receives the email, reach out to Member Support (membersupport@aia.org) for assistance.