Processing an Email Change Request
A member may need to change their Login Email address on their Contact record. The process can be completed by the member through the My Account page which gives the member the flexibility to change the email on their schedule. The member can also change their Personal and/or Work Email fields through the My Account page.
If a member is not able to get to their My Account page, they can request their Login Email to be changed by Member Support or by a Component staff member with access to the Chapter Portal. If they request a Component staff member to update, follow the steps below. The Login Email field was added in a NextGen rollout on November 1, 2025. Adding the field will allow the member to login with one email and, if necessary, receive emails to a different email address.
The steps for the member to update on their own on the My Account page are at the bottom of this page. These instructions can be copied and pasted into an email to be sent to the member.
Instructions for Changing the Login Email through the Chapter Portal
From the members Contact record:
Select “Login Email Update Request” from the top right of the page.
In popup, update the email address in the “New Login Email” field; select Next.
Select “Proceed” button to confirm the change.
Once complete, a popup will display confirming the change.
Once the Login Email has been changed, the member can use the new email address and the current password to login to the AIA website.
If the member does not remember their password, they can use the Forgot Password steps below to reset their password.
Go to https://www.aia.org;
Select Login;
Enter Email address; select Next;
Select “Forgot your password?”;
Enter Email address; select Reset my password;
Use the Verification Code to reset the password to at least 12 characters.
Instructions for Members to Change the Work or Personal Email in My Account
After the NextGen deployment on November 1, 2025, member have the ability to use one email address to login to AIA websites and receive AIA emails to an email address different from their Login Email. The steps for members to change their Work or Personal email address through the My Account page are listed below.
Go to www.AIA.org.
Select “Login” from top of the page.
Enter Login Email address; select Next.
Enter Password; select Continue.
Select “My Account” from the top of the page; select “Profile” from the dropdown.
On the Profile tab, scroll to Email section.
Enter new Personal and/or Work email address(es) in the fields.
Select the correct “Communication preference - email” field of Work or Personal, scroll to the bottom of the page and select “Save.
NOTE: with the new My Account site deployed on November 1, 2025, there are new fields which require members to enter a value before saving. If the member has not selected a value in the fields, they will not be able to Save.
Instructions for Members to Change the Login Email in My Account
After the NextGen deployment on November 1, 2025, member have the ability to use one email address to login to AIA websites and receive AIA emails to an email address different from their Login Email. The steps for members to change their Login Email address through the My Account page are listed below.
Go to http://www.AIA.org .
Select “Login” from top of the page.
Enter Login Email address; select Next.
Enter Password; select Continue.
Select “My Account” from the top of the page; select “Profile” from the dropdown.
From the Profile tab, select “Security & password” from block on the right hand side of the page.
Enter current Login Email in the second field titled, “Current login email”.
Enter new email to use for logging in to the AIA website on the “New login email” field.
Confirm the new email in the field titled, “Re-enter new login email”.
Select “Change login email” button.
Confirm the action by selecting “Continue”.