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Fonteva User Update - March 2022

Fonteva User Update - March 2022

Created by Ann Turner
Mar 10, 2022


Welcome to the March edition of the Fonteva User monthly update. As always, we welcome your feedback. If you have ideas about items to include in these updates, please reach out to us at digitalsupport@aia.org.

Chapter Portal Reports

In case you missed it, here’s where we are on Chapter Portal reports.

The Full Member Roster report was recently updated based on the feedback we received. We are also tweaking the other reports of which have been temporarily disabled and expect them to be re-enabled in the coming weeks. Updates will be sent out on a regular basis through email, Component Relations bi-weekly emails and on the Chapter Portal Wiki page (www.aia.org/fonteva).  

Action requested: Please review the Full Member Roster and let us know if it meets your needs. Your feedback is important and of great value to us. We would appreciate hearing from you.

If you have urgent reporting needs beyond the Full Member roster report, please contact digitalsupport@aia.org.

My Account

As a reminder, members can manage their contact information, education and career details on their own through My Account. If you choose, you no longer have to direct inquiries to memberservices@aia.org. Simply, direct them to aia.org. 

Here’s how members can update their information:

  1. Log into aia.org. Member will automatically be dropped into My Account
  2. Click the ‘Edit’ link in the red Manage box on the right-side of page.
  3. Click ‘Change’ link next to section you want to update.
  4. Make updates and click ‘Save’.

Updating email addresses

We strive to be of service to our members and that includes helping them with some of the most mundane tasks such as updating an email address. But the greatest service we can provide is to protect their information and this new process is another step in that direction.

When your member requests an email change, direct them to log into aia.org which will by default drop them into My Account. They will choose “Edit” in the Manage tile within My Account.

Next, members will choose “Email” in the lefthand margin. Followed by selection of “Preferred Email Type” and input of the corresponding new email address, and “Save.”

At the new email address, your member will receive a communication which includes an embedded link that must be clicked within 24 hours of receipt. This last step will finalize the email change process and permit the member to log in using the new/preferred email.

Here’s what your member sees after clicking Edit: https://www.screencast.com/t/NhsVDZ7Ji2

CACE webinars

Did you miss any of the Product & Technology webinars? No worries, you can find the recordings here.

Support

Need help? We are here for you! What are the options?

  1. Check out the Wiki for training, webinar, FAQs and so much more.
  2. Email us at digitalsupport@aia.org with Chapter Portal questions/requests or memberservies@aia.org for specific member questions/requests/record updates.

As always, we welcome your feedback. If you have ideas about items to include in these updates or something isn’t covered, please reach out to us at digitalsupport@aia.org.


Thank you,

Product & Technology