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How to Cancel a Membership
How to Cancel a Membership
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- Locate the member Contact record in Fonteva
- Click on the Membership item in the Quick links, which opens the Subscription ID
- Verify that the Membership is Active
- Select Edit on the drop down on the right side of the Subscription ID
- A dialog box pops up to Edit Subscription
- Change Status to Cancelled
- Scroll down to access fields to select the reason for cancellation
- Using the drop down make a selection for Cancelled Reason
- Select Save at bottom of dialog box
- Return to Contact record
- Click on the Membership item in the Quick links, which opens the Subscription ID (reference steps 2 - 4)
- Verify that the Membership is Cancelled
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