How to Cancel a Membership

Click here to download pdf version

1. Locate the member Contact record in Fonteva 
2. Click on the Membership item in the Quick links, which opens the Subscription ID
3. 
4. Verify that the Membership is Active
5. 
6. Select Edit on the drop down on the right side of the Subscription ID
7. 
8. A dialog box pops up to Edit Subscription
9. Change Status to Cancelled
10. 
11. Scroll down to access fields to select the reason for cancellation
12. 
13. Using the drop down make a selection for Cancelled Reason
14. 
15. Select Save at bottom of dialog box
16. 
17. Return to Contact record
18. Click on the Membership item in the Quick links, which opens the Subscription ID (reference steps 2 - 4)
19. 
20. Verify that the Membership is Cancelled

Related articles

• Page:
  Dues Installment Program Enrollment (DIP) Payment Decline Processing
• Page:
  My Account (Member Self-Service Features)
• Page:
  Dues Installment Program Enrollment (DIP) by Rapid Order Entry
• Page:
  Creating a contact
• Page:
  How to add Supplemental Dues to a Renewal using Generate Bundles